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Senior Manager, Unclaimed Property & Escheatment (Remote)

June 5, 2026

Overview This is a remote role that may only be hired in the following locations: Phoenix, AZ or Raleigh, NC. We are looking for candidates who live within a commutable drivable distance to our Phoenix, AZ or Raleigh, NC office. The Senior Manager of Unclaimed Property & Escheatment will lead the bank’s enterprise-wide unclaimed property compliance program, ensuring adherence to complex multi-state regulatory requirements governing abandoned financial assets (e.g., deposit accounts, cashier’s checks, official checks, gift cards, and safe deposit box contents). This role is critical in managing regulatory risk, audit exposure, and financial liability while partnering across Operations, Finance, Legal, Compliance, and Consumer/Commercial Banking teams. The position requires deep expertise in banking products, escheatment lifecycle management, and regulatory expectations from agencies such as state unclaimed property divisions and regulatory agencies. Responsibilities Enterprise Program Leadership<ul><li style="margin-left: .5in;">Own and lead the bank’s unclaimed property compliance framework, governance model, and policy administration.</li><li style="margin-left: .5in;">Define risk-based strategies for identifying, tracking, and reporting dormant and abandoned property across all lines of business.</li><li style="margin-left: .5in;">Provide executive-level insight on unclaimed property liability, financial exposure, and reserve adequacy.</li></ul> Regulatory Compliance & Reporting<ul><li style="margin-left: .5in;">Oversee compliance with all state unclaimed property laws across deposit products, payments, lending, trust, and wealth management accounts.</li><li style="margin-left: .5in;">Lead timely and accurate filing of multi-state reports, including dormancy tracking, due diligence mailings, and remittance.</li><li style="margin-left: .5in;">Ensure proper handling of safe deposit box escheatment, including inventory, transport, and state delivery requirements.</li><li style="margin-left: .5in;">Maintain compliance with record retention and documentation standards required for regulatory review.</li></ul> Banking Product Oversight<ul><li style="margin-left: .5in;">Interpret dormancy rules for different product types, including: <ul><li>Demand deposit accounts (DDA), savings, and time deposits</li><li>Official checks, cashier’s checks, and money orders</li><li>Gneral ledger, loan-related credit balances and overpayments</li><li>Trust, custody, and wealth management accounts</li></ul></li><li style="margin-left: .5in;">Partner with product owners to ensure proper classification and tracking of reportable property.</li></ul> Audit, Exams & Risk Mitigation<ul><li style="margin-left: .5in;">Serve as primary liaison for state unclaimed property audits and third-party contract auditors.</li><li style="margin-left: .5in;">Support regulatory exams where unclaimed property is in scope.</li><li style="margin-left: .5in;">Lead audit defense strategies, including data validation, documentation readiness, and settlement negotiation.</li><li style="margin-left: .5in;">Identify historical exposure and lead voluntary disclosure agreements (VDAs) and remediation initiatives.</li></ul> Cross-Functional Coordination<ul><li style="margin-left: .5in;">Collaborate with: <ul><li style="margin-left: .5in;">Operations – dormancy processing, account status tracking</li><li style="margin-left: .5in;">Finance/Accounting – general ledger reconciliation, liability accruals</li><li style="margin-left: .5in;">Compliance & Legal – regulatory interpretation and risk management</li><li style="margin-left: .5in;">IT/Data – system controls, data integrity, reporting automation</li><li style="margin-left: .5in;">Consumer & Commercial Banking – customer communication and account servicing</li></ul></li><li style="margin-left: .5in;">Provide guidance on escheatment implications for new products, mergers/acquisitions, and system conversions.</li></ul> Process Improvement & Technology Enablement<ul><li style="margin-left: .5in;">Enhance automation and controls within core banking systems and UP platforms.</li><li style="margin-left: .5in;">Improve data quality, audit trails, and reporting capabilities.</li><li style="margin-left: .5in;">Implement tools (e.g., Tracker, UPEnterprise) for scalability and compliance efficiency.</li><li style="margin-left: .5in;">Develop dashboards and KPIs for executive reporting and regulatory readiness.</li></ul> Customer Due Diligence & Experience<ul><li style="margin-left: .5in;">Oversee compliant due diligence outreach to customers prior to escheatment.</li><li style="margin-left: .5in;">Ensure customer communications meet regulatory requirements while maintaining positive customer experience.</li><li style="margin-left: .5in;">Coordinate reactivation processes for accounts reclaimed prior to reporting deadlines.</li></ul> Team Leadership<ul><li style="margin-left: .5in;">Build and lead a high-performing unclaimed property team.</li><li style="margin-left: .5in;">Provide coaching, regulatory training, and career development opportunities.</li><li style="margin-left: .5in;">Establish performance metrics aligned with compliance, accuracy and timeliness.</li></ul> Qualifications Bachelor's Degree and 8 years of experience in Bank Operations including management OR High School Diploma or GED and 12 years of experience in Bank Operations including management Skill(s): Understanding of accounting, accounting practices, and banking regulations, Knowledge of Windows and various applications such as Access and Visio Preferred Skills:<ul><li>Leadership experience in Unclaimed Property & Escheatment.</li><li>Large financial institution experience.</li><li>Proven experience managing a team in multiple locations. Ability to motivate, mentor, and coach staff. Ability to lead through change.</li><li>Experience with work transformation and leading change management.</li><li>Experience in leading process improvements. Ability to manage timelines, resources, and deliverables. Must have excellent verbal, written, and interpersonal communication skills.</li><li>Must have strong organizational and time management skills.</li><li>Must have strong analytical and problem-solving skills, demonstrate success in managing by metrics, be detail oriented, able to multitask and function in a fast-paced environment.</li></ul>Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...