ServiceNow Technical Lead

Job Description:

  • Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability
  • Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization)
  • Review and validate solution architecture, workflows, and technical decisions from vendor development teams
  • Provide hands-on configuration/development support to troubleshoot and validate platform behavior
  • Translate business priorities into technical stories, acceptance criteria, and execution plans
  • Lead platform upgrade planning, release cycles, and modernization efforts
  • Ensure compliance with accessibility, security, and state technology standards

Requirements:

  • 5+ years of hands-on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool.
  • Located in a Pacific or Mountain time zone. Candidates outside PT/MT will not be considered.
  • Eligible for full-time conversion. No visa sponsorship available.
  • City and state must appear on your resume.

Benefits:

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