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Social Media Manager

June 26, 2026

The RoleWe're looking for a Social Media Manager to own Jigsaw's social presence end-to-end — from strategy and content planning through to community management and performance reporting. You'll be the social media specialist in the marketing team, working closely with the Head of Marketing to ensure social activity supports brand and commercial goals, while also rolling up your sleeves to plan, create, and post content day to day.This is a hands-on role with real ownership.Key ResponsibilitiesStrategy & Planning<ul><li>Develop and own the social media strategy across Instagram, TikTok, Facebook, Pinterest, and emerging platforms, aligned to seasonal collections and brand campaigns</li><li>Build and manage the content calendar in partnership with design, buying, e-commerce and marketing teams</li><li>Identify content themes, formats, and platform opportunities that strengthen Jigsaw's brand positioning</li></ul>Content & Community<ul><li>Plan, brief, and where appropriate create content (stills, video, Reels/TikTok) that reflects Jigsaw's aesthetic and tone of voice</li><li>Manage day-to-day community engagement - comments, DMs, and proactive engagement with followers and friends of the brand</li><li>Coordinate with photographers, stylists, and freelancers/agencies as needed</li></ul>Paid & Partnerships<ul><li>Manage social boosting budget and campaigns in collaboration with the wider marketing team</li><li>Identify and manage influencer and partnership opportunities, including supporting initiatives like the Jigsaw Foundation's cultural sponsorships</li></ul>Reporting & Optimisation<ul><li>Track performance across channels, report on KPIs, and translate insights into action</li><li>Stay ahead of platform trends and competitor activity in the contemporary/luxury womenswear space</li></ul>Cross-functional<ul><li>Work closely with the Head of Marketing to ensure social activity ties into broader campaigns, store activity, and PR moments</li><li>Brief and align with retail and ecommerce teams around key launches and sale periods</li></ul>What We're Looking For<ul><li>2-4+ years' experience in a social media role, ideally within fashion, retail, or a lifestyle brand</li><li>A strong eye for visual storytelling and a clear understanding of what makes content perform on each platform</li><li>Confident managing a content calendar and multiple stakeholders simultaneously</li><li>Some understanding of paid social and social boosting</li><li>Analytical enough to read performance data and adjust strategy accordingly</li><li>A genuine interest in fashion and an instinct for Jigsaw's brand voice</li></ul>What You'll Get<ul><li>Ownership of a well-loved British brand's social presence</li><li>A collaborative marketing team and direct line to senior leadership</li><li>Generous staff discount</li><li>Extra day off for your birthday</li><li>Office socials</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...