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Sr Business Analyst

June 6, 2026

Job DescriptionResponsible for facilitating and performing complex research and analysis to support business operations. Discerns business needs, elicits, documents, and manages requirements, and develops business and functional requirements to solve larger and/or more complex business problems through enabling technology and/or improved business processes. Work completed would be focused on broader business unit, process or other solution context (domain) but also involves working with technical partners to communicate business requirements.<ul><li>Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems.</li><li>Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements.</li><li>Communicate and validate requirements with stakeholders and identified SMEs.</li><li>Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan. Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability.</li><li>Drive and execute business readiness activities including the communication plan to support changes to technology, processes and people.</li><li>Support training and conduct focused analysis to ensure efficiency of project implementations and ensure desired results.</li><li>Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes. Work with cross functional management and staff to implement changes.</li><li>Design and conduct post implementation audits and create customer feedback mechanisms to gather ongoing information about business processes. Analyze results and create plans to address weaknesses.</li><li>Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions. Ensure managed requirements change request process and documentation throughout project lifecycle</li><li>Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.</li><li>Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas. Work with trainers to develop training programs that target problem areas.</li><li>Use and promote industry standard analysis techniques, such a data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis and/or financial ROI modeling for larger and more complex initiatives. </li><li>Independently create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review.</li><li>Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and escalate as necessary</li><li>Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed. </li><li>Provide oversight and regularly perform peer reviews for less experienced analysts.</li></ul>Hiring Requirements• Bachelor's degree or advanced degree (where required)• 5+ years of experience in related field.• In lieu of degree, 7+ years of experience in related field.Salary RangeAt Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $81,068.00 - $129,708.00Skills_____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on <a href="https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC" target="_blank" rel="noopener noreferrer">https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC</a>. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: <a href="mailto:HR.Staffing@BCBSNC.com" target="_blank" rel="noopener noreferrer">HR.Staffing@BCBSNC.com</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...