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Sr. COBRA Specialist

May 29, 2026

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at <a href="http://www.onesourcevirtual.com/" target="_blank" rel="noopener noreferrer">www.onesourcevirtual.com</a>.The Sr. COBRA Specialist is responsible for supporting supports the COBRA/Direct Bill team and utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies and processes. This is an operational position.Essential Functions/Duties/Responsibilities<ul><li>Primary responsibility is to manage assigned operational duties and account record changes</li><li>Accurate and timely update of status of all assigned operational duties and task</li><li>Respond accurately and timely to incoming written and telephonic inquiries during peak times or as assigned</li><li>Assist in identifying process gaps for assigned customers to ensure internal process documents are accurate</li><li>Escalate to Account Manager or Department Manager when knowledgebase or tools are insufficient to satisfy inquiries</li><li>Provide professional and timely service to internal audit requests</li><li>Effective communication skills via telephone, email and in-person</li><li>Participate in ongoing training relative to the functional area</li><li>Form strong partnerships within the department and organization</li><li>Identify and document areas of improvement or innovation through process change or automation</li><li>Meets or exceeds all performance standards</li><li>Assumes other duties as assigned by Manager</li></ul>Competencies<ul><li>Effective communication skills via telephone, email and in-person</li><li>Must be willing to adapt and display positive attitude</li><li>Ability to work independently and as part of a team</li><li>Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace</li><li>Maintain punctuality and adherence to set schedule with extra hours as needed</li><li>Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.</li><li>Analytical skills; strong research and follow up skills</li><li>Ability to multi-task</li><li>Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills</li><li>Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues</li></ul>Supervisory ResponsibilityThis role does not have supervisory responsibilitiesQualifications and Experience<ul><li>HS Diploma required</li><li>3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred</li><li>Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements </li><li>Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)</li></ul>Preferred<ul><li> Bachelor’s degree preferred </li></ul>#LI-REMOTEYou are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...