Sr IT Network Engineer

About the position

CommonSpirit Health is a large nonprofit Catholic healthcare organization with over 157,000 employees across 24 states, providing integrated health services through clinics, care sites, hospitals, home-based services, and virtual care. The System Engineer job family, which includes the Senior System Engineer role, is responsible for infrastructure/technical planning, implementation, and support activities for systems managed by the CommonSpirit Health Technology Infrastructure team. This involves installing and supporting system hardware and software, performing upgrades, evaluating and installing patches, resolving hardware/software problems, managing backup/recovery, administering technology layers, managing monitoring/alerting, capacity planning, and version management. System Engineers collaborate with architects, infrastructure support, database administrators, and application support teams to ensure quality IT support aligned with CommonSpirit Health's IT standards. The role requires a blend of technical, business, and leadership skills, including understanding business needs, IT infrastructure, architecture, application development, networks, and computer operations, along with strong communication and influencing abilities. The Senior System Engineer specifically demonstrates comprehensive mastery of support platforms and environments, focusing on complex engineering, architectural, and implementation tasks for large and highly complex projects. They also assist with evaluating, designing, and implementing new products and technologies, and serve as an escalation point for Tier 1 and Tier 2 system engineers.

Responsibilities

  • Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards.
  • Evaluates and selects appropriate methods and tools in line with agreed policies and standards.
  • Implements methods and tools at project and team level including selection and tailoring in line with agreed standards.
  • Manages reviews of the benefits and value of methods and tools.
  • Identifies and recommends improvements.
  • Contributes to organizational policies, standards, and guidelines for methods and tools.
  • Coordinates and manages planning of the system and/or acceptance tests.
  • Takes responsibility for integrity of testing and acceptance activities and coordinates the execution of these activities.
  • Provides advice and guidance on any aspect of test planning and execution.
  • Identifies process improvements, and contributes to corporate testing standards and definition of best practice.
  • Leads the assessment, analysis, planning and design of release packages, including assessment of risk.
  • Conducts post release reviews.
  • Ensures release processes and procedures are applied and that releases can be rolled back as needed.
  • Identifies, evaluates and manages the adoption of appropriate release and deployment tools, techniques and processes (including automation).
  • Demonstrates creativity and takes initiative in problem solving.
  • Resolves or facilitates resolution of complex problems for assigned program.
  • Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.
  • Perform daily production support activities.
  • Participate in team on-call rotations.
  • Perform patching and code deployments across all environments.
  • Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing software solutions.
  • Coordinate implementation and support efforts between Technology Infrastructure and other CommonSpirit ITD teams.
  • Provide oversight and facilitation of the CommonSpirit IT change management process as it applies to the System Engineering team.
  • Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
  • Provide technical leadership and ownership of issues across multiple disciplines and technologies.
  • Initiate and facilitates strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development) with oversight from the Principle System Engineer and Management.
  • Conduct performance tuning and troubleshooting.
  • Build new test and production environments on existing or new hardware as required.
  • Design, implement and maintain a comprehensive monitoring and alerting process across all IT platforms.
  • Identify automation opportunities and implement scripted solutions.
  • Identify technical innovation and process improvement opportunities.
  • Utilize standard tools and methodology to develop system and support performance metrics.
  • Demonstrate potential leadership qualities through team motivation and technical training.
  • Demonstrate comprehensive knowledge & expertise with CommonSpirit Health business processes and routines.
  • Perform crisis management during high-severity operational incidents.

Requirements

  • Bachelors Of Arts in Computer Science, Technology, or Business discipline or equivalent experience.
  • Minimum of 7 year of professional experience in an IT technical or infrastructure field.
  • Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling).
  • 5-7 years of experience with vendor management.

Nice-to-haves

  • Experience with IIS, .Net and PowerShell
  • Healthcare industry experience.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...