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Sr. Mgr, Tech Service Sup

June 19, 2026

<div>General Information Job ID ATR63295 Posting Job Title Sr. Manager, Workflow Development Locations US WFH United States Employment Type Full Time Date Posted 12-Jun-2026 Relocation Support No Description & Requirements Position Title: Sr. Manager, Workflow Development Work Location: Remote Travel Requirement: ~50% travel (domestic) The opportunity: This role is based in North America Consumer Packaging and is responsible for leading the design, implementation, and standardization of automated prepress workflows across operations. The Sr. Manager, Workflow Development drives the digital transformation of prepress by delivering scalable, high-performance workflow solutions that improve speed, quality, and cost efficiency. This position leads pilot-to-scale deployment of workflow solutions, establishing system architecture, automation strategy, governance, and best practices to enable enterprise-wide adoption. The role collaborates closely with plant leadership, prepress teams, Technical Services, IT, and OEM partners to ensure alignment, successful implementation, and long-term sustainment. How you will impact Smurfit Westrock: <ul><li>Lead the creation, development, and rollout of standardized prepress workflows across all North America Consumer Packaging facilities</li><li>Design and oversee automated workflow solutions that deliver high stability, repeatability, throughput, and minimal manual intervention</li><li>Drive measurable improvements in prepress cycle time, automation rates, labor efficiency, and throughput through workflow standardization </li><li>Development of workflows to support integration with legacy systems</li><li>Reduce manual touchpoints, errors, and rework while improving overall workflow performance and cost efficiency </li><li>Establish and enforce enterprise workflow standards, governance models, and compliance across all facilities </li><li>Partner with plant leadership to drive adoption and consistent execution of standardized workflows, ensuring sustained performance over time </li><li>Lead change management efforts, including training, communication, and adoption strategies to ensure successful implementation and long-term sustainment </li><li>Define, track, and report key workflow performance metrics, building visibility through dashboards to support data-driven decision making </li><li>Validate software, hardware, and system releases prior to deployment into production environments</li><li>Partner with IT and vendors (e.g., Esko) to support system roadmap, upgrades, and integration strategies </li><li>Develop and maintain documentation, best practices, and training programs to support long-term performance</li><li>Alignment with project manager on timelines and deliverables from other departments/vendors</li><li>Support process control, quality management, and workflow compliance across all supported facilities</li><li>Enable a consistent customer experience through standardized processes and print readiness</li></ul> What you need to succeed: <ul><li>10+ years proven experience in prepress, printing, packaging, or workflow automation environments </li><li>Strong technical expertise with prepress systems (e.g., Esko Automation Engine, WebCenter, ArtPro+ or similar)</li><li>Deep understanding of file preparation, color management, trapping, and print production requirements</li><li>Demonstrated ability to lead cross-functional initiatives across multiple locations</li><li>Strong problem-solving skills with a focus on root cause analysis and sustainable solutions</li><li>Ability to translate strategy into actionable plans and drive execution at the plant level</li><li>Excellent communication and leadership skills with the ability to influence at all levels of the organization</li><li>Commitment to continuous improvement and standardization across multiple facilities</li><li>High level of organization and ability to manage multiple priorities in a dynamic environment</li><li>Willingness and ability to travel up to 50%</li></ul> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...