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Subscription Specialist

May 29, 2026

<h3>About the Role</h3> To be eligible for this position, you must be a permanent resident in one of the following states: AZ, AR, CA, CO, FL, GA, IN, IA, KY, MD, MI, MN, MO, NE, NV, NJ, NC, OH, OK, OR, PA, SC, TN, TX, UT, or WA. Houzz is looking for talented Subscription Specialists to join our team. As a Subscription Specialist, you will be a part of our teams that support Houzz Professionals from across the U.S and Canada. These home professionals have invested into our business software or marketing solutions. Your job is to deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and ultimately retain their business. To be successful in this role, you are expected to have a persuasive attitude, phenomenal customer relationship skills, and the ability to defend the value of our program by finding solutions in the most complex of situations. You need to be comfortable handling highly escalated situations and pivot cancellation concerns into an opportunity to engage clients in a meaningful way. The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must put a high value on customer service while being able to defend a SaaS based solution. You thrive in a fun and competitive, yet team oriented environment. What You’ll Do<ul> <li>Assist with resolving escalated customer inquiries related to a customer’s subscription and ultimately retain their business</li> <li>Be autonomous to present appropriate save offers while defending the value of Houzz Pro</li> <li>Thoughtfully defend the program when concerns arise and collect payment for accounts assigned to you that are actively in payment decline</li> <li>Responsible for manually renewing subscriptions that have been identified as “Do Not Auto Renew”</li> <li>Communicate clearly to various stakeholders, and provide key updates and findings as high-priority escalations unfold</li> <li>Clearly articulate the value of migrating users to our Custom plan and referring them to them the appropriate team</li> <li>Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture</li> <li>Ad Hoc responsibilities as required</li> </ul> At a Minimum, We’d Like You to Have<ul> <li>At least 1 year of working with SMB to mitigate cancellations and retain clients</li> <li>Minimum of 1 year experience managing high volume queue based work with attention to detail</li> <li>Strong background handling a high volume of requests through phone and email</li> </ul> Ideally, You'll Also Have<ul> <li>Tech-savviness- able to troubleshoot when complications arise</li> <li>Organizational Skills- able to work efficiently through a high volume of requests in a fast-paced environment</li> <li>Tenacity to exceed monthly objectives</li> <li>Excellent written and verbal communication skills</li> <li>Team oriented mindset</li> <li>High achievement in previous role</li> <li>Excellent references from managers to whom you have reported to</li> <li>Ability to work effectively in a fast paced environment</li> <li>Detail and task oriented</li> </ul> <h3>Compensation, Benefits and Perks</h3> This role offers an hourly base pay rate plus variable pay based on business metrics and individual performance. The base pay rate is $26.00 per hour. The variable target is $22,400. We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz. Benefits and perks include: - Paid Time Off (PTO) - Home internet stipend - Medical, dental, and vision benefits - Maternity/paternity leave program - Employee Assistance Program (EAP) - Professional Development Reimbursement Program - 401(k) retirement savings plans (Pre-Tax and Roth) - Flexible Spending Accounts (FSA) - Medical & Dependent Care - Health Savings Account (HSA) with company contribution - Healthy at Houzz program Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation. We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work. If you would like assistance or an accommodation due to a disability, please email us at accommodations@houzz.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process. Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans __________________ Be Who You Are and Do What You Love at Houzz About Houzz When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. So they built Houzz. Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (<a href="http://houzz.com/pro" class="postings-link">houzz.com/pro</a>) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. Our Mission and Core Values We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. Our Mission To create the best experience for home renovation and design. Our Core Values We’re a Community We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services. We Build the Future We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. We Make Things Happen We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win. By applying for a job with us, you acknowledge and agree to the terms of our <a href="https://help.houzz.com/s/article/Houzz-Privacy-Notice-Job-Applicants?language=en_US" class="postings-link">Job Applicant Privacy Notice</a>. #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...