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Support Agent - BR/LATAM

May 29, 2026

<div class="content-intro">Hey there! We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</div>We're Hiring: Support Agent – SSI BR/LATAM (Remote, Full-Time | Based in Spain) 📍 Remote from Spain | Flexible 8-hour shift + 1-hour break (5 days/week) We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the BR/LATAM region, while being based in Spain. The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment. <h3>💡 What You'll Do</h3> You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks: <h4>🤝 Internal & Cross-Team Support</h4> <ul> <li>Keep internal tools (Jira, Slack, Airtable) updated and organized</li> <li>Coordinate with Producers and Project Managers on day-to-day needs</li> <li>Assist in maintaining visibility across tasks, deadlines and project progress</li> </ul> <h4>🧩 Operational & Administrative Support:</h4> <ul> <li>Assist with event setup and launch: creating and validating experiences in internal tools</li> <li>Perform back office updates and ensure information is accurate and consistent</li> <li>Support invoicing processes and coordinate with the Finance team</li> <li>Proactively help with venue research and initial outreach</li> <li>Contribute to budget tracking and cost allocation</li> <li>Prepare and manage contracts</li> </ul> You'll work closely with our team spread across LATAM, and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences. <h3>✅ What You Bring</h3> <ul> <li>You live in Spain and are legally eligible to work here</li> <li>You speak Spanish, Portuguese & English fluently. </li> <li>Experience in structured operations, support or admin roles</li> <li>Strong attention to detail, process orientation and follow-through</li> <li>Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)</li> <li>A team-first mindset, clear communicator and proactive problem-solver</li> <li>Ability to juggle tasks and priorities in a fast-paced environment</li> <li>Bonus: Familiarity with events, production or the music industry 🎶</li> </ul> <h3>🌟 Why Join Us?</h3> <ul> <li>Work remotely with a flexible schedule</li> <li>Join a collaborative, international and fast-paced team</li> <li>Help shape the backstage of magical scalable experiences</li> <li>Learn about event production, internal workflows and scalable operations</li> <li>Room to grow and take on new challenges as the team evolves </li> </ul> We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you. This role is located in Spain. #LI-Fulltime #LI-Remote<div class="content-conclusion">Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: <a class="c-link" href="https://newsroom.feverup.com/en-US/" target="_blank" data-stringify-link="https://newsroom.feverup.com/en-UKI/208389-goldman-sachs-asset-management-leads-227m-investment-in-live-entertainment-tech-startup-fever" data-sk="tooltip_parent" data-remove-tab-index="true">Fever's Blog</a> | <a href="https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation" target="_blank">Tech.Eu</a> |<a class="c-link" href="https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/" target="_blank" data-stringify-link="https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/" data-sk="tooltip_parent" data-remove-tab-index="true">TechCrunch</a> Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here <a href="https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave" target="_blank">Fever - Candidate Privacy Notice</a></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...