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Technical Account Manager

June 11, 2026

<div>Job Type Full-time Description Location: Indianapolis, IN // Austin, TX Job Type: Full-time, On-site Department: Strategic Account Management The Technical Account Manager (TAM) serves as a trusted technical advisor and customer advocate for Scale Computing customers. This role combines technical expertise across hyperconverged infrastructure, managed networking, virtualization, and edge computing with strong relationship management skills. The ideal candidate will partner with customers to help ensure successful deployments, drive product adoption, and support ongoing customer success. This role is assigned to customer accounts as part of the Strategic Account Management team to foster strong relationships between Scale Computing and our customers by providing deployment guidance, best practices, customer training, support escalation assistance, and proactive engagement to help customers achieve their business and technical goals. Additionally, Technical Account Managers may support proof-of-concept engagements, pilot projects, customer rollouts, and special customer initiatives while serving as a technical resource across the organization. Requirements & Attributes Customer Success & Relationship Management <ul><li>Build and maintain positive relationships with assigned customer accounts.</li><li>Serve as a primary technical point of contact for customers and help address questions, concerns, and technical challenges.</li><li>Assist customers in achieving desired business outcomes through product adoption and best-practice guidance.</li><li>Monitor customer health and identify potential risks or opportunities for improvement.</li><li>Document customer interactions, technical recommendations, and success milestones.</li></ul> Technical Knowledge & Problem Solving <ul><li>Working knowledge of managed networking, hyperconverged infrastructure, virtualization, storage, Linux, Windows, and related technologies.</li><li>Ability to troubleshoot technical issues and collaborate with internal teams to resolve customer concerns.</li><li>Understand and communicate technical concepts to both technical and non-technical audiences.</li><li>Familiarity with edge computing, distributed systems, and managed services environments.</li><li>Participate in technical discussions, deployments, and customer onboarding activities.</li></ul> Customer Advocacy <ul><li>Support customer adoption, onboarding, and ongoing success initiatives.</li><li>Gather customer feedback and share insights with Product, Engineering, Support, and Services teams.</li><li>Help identify opportunities for customers to maximize value from Scale Computing solutions.</li><li>Contribute to customer success plans and account reviews.</li></ul> Cross-Functional Collaboration <ul><li>Partner with Sales, Product Management, Engineering, Support, and Services teams to deliver a positive customer experience.</li><li>Participate in customer meetings, business reviews, and technical discussions.</li><li>Escalate issues appropriately and provide timely communication to stakeholders.</li><li>Adapt to changing priorities while maintaining a customer-focused approach.</li></ul> Requirements Preferred Qualifications, Education, and Experience <ul><li>3-5 years of experience in Technical Account Management, Customer Success, Technical Support, Professional Services, Systems Administration, or other customer-facing technical roles.</li><li>Experience supporting enterprise, mid-market, or multi-site customer environments.</li><li>Familiarity with CRM platforms such as Salesforce.</li><li>Exposure to virtualization, hyperconverged infrastructure, managed networking, or edge computing solutions.</li><li>Strong communication, presentation, and problem-solving skills.</li><li>Bachelor's degree in a technical or business-related field, or equivalent practical experience.</li></ul> Perks of Scale Computing <ul><li>Medical, Dental, Vision Insurance</li><li>401(k) with company match, FSA, HSA</li><li>Casual dress code, flexible work environment</li><li>Fully stocked kitchen</li><li>Vibrant and Inclusive Workplace Atmosphere</li><li>Paid company holidays and discretionary time-off policy</li></ul> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...