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Technical Business Development Manager, EMEA

June 3, 2026

What You Can Expect You will accelerate service provider partners from onboarding through go-to-market launch, bridging technical and commercial needs. Working across partner engineering, sales, and internal specialist teams, you will design enablement programs and productize partner offers. You will deliver measurable partner readiness and revenue impact. About the Team We enable service providers to build and launch Zoom-powered offerings at scale. Our team collaborates across sales, engineering, and operations to deliver partner onboarding, enablement, and go-to-market support. We exist to accelerate partner success and expand Zoom's reach through the service provider channel. Responsibilities - Partnering with Sales to lead technical and commercial onboarding for service provider partners, including cloud peering architecture, API integration pathways, and platform capability workshops - Designing go-to-market strategies and productized offers with partners, including pricing models, service bundles, and customer-facing collateral - Delivering technical and sales enablement programs for partner engineering and sales teams, coordinating certification pathways and competency frameworks - Managing end-to-end partner experience across onboarding and launch, coordinating with internal specialist teams and resolving blockers - Driving ongoing partner development through joint business planning, performance reviews, and capability expansion initiatives What We're Looking For - Navigate service provider business models, including telco, carrier, and wholesale channel partner commercial structures and operational requirements - Demonstrate technical fluency in cloud communications architecture, including UCaaS/CCaaS platforms, SIP trunking, cloud peering, and API integrations - Build partner go-to-market offers, including pricing models, service bundling, and commercial value positioning for wholesale contexts - Design and deliver structured enablement programs that drive measurable partner capability and sales readiness - Collaborate across cross-functional teams (sales, engineering, operations, marketing) to deliver partner outcomes without direct authority - Manage complex partner lifecycles end-to-end, maintaining accountability for multiple concurrent workstreams and partner experience quality - Contribute to continuous improvement of partner program assets, processes, and frameworks within the team - Support operational readiness activities, including partner support structures, escalation paths, and go-live process coordination Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...