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Technology Project Manager

June 30, 2026

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Technology Project Manager Global supporting the Agentic AI – ETO Support Pod, you’ll help deliver intelligent AI capabilities that simplify complex internal technology workflows and improve how enterprise Teams operate at scale. This pod focuses on building agent‑led AI solutions that support back‑office and Technology Teams—enabling faster resolution, better efficiency, and more consistent outcomes across platforms. In this role, you’ll manage medium‑ to high‑complexity initiatives end‑to‑end, partnering with Product, Engineering, Data, Security, and Operations Teams to plan roadmaps, manage dependencies, and drive Agile delivery. You’ll bring structure and clarity to execution by tracking scope, timeline, risk, and milestones, while supporting testing, acceptance, and stakeholder alignment throughout the lifecycle. This role offers the opportunity to grow your program management skills within a fast‑moving AI environment, contributing to enterprise technology solutions that directly enable Southwest Teams to better serve Customers every day.

Responsibilities

Define complex project plans/roadmaps including scope, budget and schedule, and execute tasks defined in the project plan to achieve project goals using standard project management methodologies and practices
Assess project needs and resources continually to complete projects on time and within budget while managing log of risks, issues, mitigation strategies, and decisions
Drive testing and acceptance of project results
Partner with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion
Lead and facilitate project meetings and presentations to Leadership
Establish and execute a project communication plan to maintain project alignment
Drive Teams and Customers toward decisions
Establish cross functional alliances within and outside of the Technology Department to drive results
Build partnerships to collaborate and use influence without authority to gather Customer and business requirements and communicate effectively with all project Teams and Support groups
Work with development teams to ensure work is completed as planned and follow analytical methods for task execution/tracking and budget/timeline tracking
May perform other job duties as directed by Employees' Leaders

Knowledge, Skills and Abilities

Advanced knowledge of project processes, problem management tools and procedures
Knowledge of Agile development practices and ceremonies
Proficient knowledge of application impact on operational and business functions
Skilled in strong Customer Service and Team orientation
Ability to build relationships and influences without authority
Skilled in active listening, presenting, and facilitating team and stakeholder meetings
Ability to effectively communicate information and ideas using all forms of communication
Ability to maintain composure under pressure and accurately assess problem situations
Ability to work effectively in a fast paced, collaborative, Team based environment while directing teams to complete tasks by scheduled completion date
Skilled in Leadership to direct performance of outside Contractors and maintain positive relationships with internal Customers

Education

Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

Required:
- Advanced-level experience, seasoned and specialized knowledge in project management
- 5-7 years of relevant work-related experience
- 3+ years experience in Tech program management for AI/ML or platform programs
- 2+ years working knowledge of AI/LLM concepts
- 3+ years experience in Cross-functional orchestration across product, eng, data, security
- 3+ years experience with Risk, dependency, and milestone management on complex programs
- 3+ years experience in Agile/Scrum/SAFe delivery at program level
Preferred:
- AWS cloud program experience
- ETO/ITSM/back-office automation programs
- PMP/SAFe/SPC certifications
- US–India delivery dependency management
- Jira Advanced Roadmaps/Confluence reporting

Other Qualifications

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...