Training Resource Team Specialist

About the position

Acts as frontline execution support for Ashley Global Retail strategic initiatives, delivering high-impact coaching, onboarding, and Ashley Global Retail transformation support. Supports stores and teams during product launches, system conversions, and major rollouts. Up to 75% travel required. The Specialist will follow the vision, structure, and deployment of the Transformational Resource Team (TRT) set by the VP of Operational Excellence.

Responsibilities

  • Delivers in-person, on-the-floor support and coaching
  • Implements training materials and playbooks developed by L&D, Product Knowledge, and Marketing Teams
  • Assists stores with real-time adoption of new tools, systems, or sales programs
  • Provides reinforcement of sales skills, guest experience, and retail execution
  • Escalates field feedback to Managers for continuous improvement
  • Supports activations such as new store openings, product launches, and system conversions
  • Builds confidence and capability of frontline associates through coaching

Requirements

  • 1+ years in curriculum development. An asset.
  • 1+ years in training delivery and facilitation. An asset.
  • 1+ years leading large-scale L&D change and project management initiatives.
  • Bachelor’s degree in Business, HR, or other related experience. (Preferred)
  • Adult Learning certification. (Preferred)
  • Instructional Design certification (Preferred)
  • Proficiency with Learning Management System technology.
  • Proficiency with Microsoft suite tools including Word, PPT, and Excel. (Required)
  • Leadership and Coaching
  • Facilitation and Engagement
  • Business Analysis/Research/Trend Analysis
  • Accountability/Analytical Thinking/Problem Solving
  • Business Enterprise Knowledge (Retail preferred)
  • Verbal and Written Communication, Active Listening.
  • Prioritization, Planning, and Organizational
  • Valid Driver’s License Required
  • Passport/Real ID and ability to travel in North America 75% of time. Single and multiple days with overnights.
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