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Travel Counselor - Part Time

June 6, 2026

DescriptionAs a leader in small group travel, Odysseys Unlimited designs and operates exceptional guided tours around the world, giving guests the opportunity to experience the rich cultures, history, and people of the places we visit. We are committed to a culture of excellence, career growth, and fostering an inclusive environment at our headquarters in Newton, Massachusetts and wherever our travels take us. We value diverse perspectives and believe that solutions can, and should, come from everyone. Our team is made up of adventurous, dedicated individuals who take pride in helping our guests realize their travel dreams. Our employees are part of a company committed to making a positive impact by giving back both locally and to the communities we visit abroad. We are an equal opportunity employer, offering a collaborative and supportive environment where you can discover all the travel industry has to offer. Location: Part-time employees in this position must work remotely from the state of Massachusetts. This is a fully remote position. Expected to pay hourly rate: $25.49 - $26.82 / hour Title: Travel Counselor – Part TimeReporting to: Supervisor, Reservations and Customer Service Working in a professional environment as part of the Reservations and Customer Service team, this position requires an articulate candidate who will be committed to the highest level of customer service and possess excellent listening, communication, and telephone skills. We are looking for a positive individual with contact center or customer service experience who will enjoy assisting mature guests in making travel plans and provide an exceptional level of personal attention and care to them before, during and after the tour. RequirementsResponsibilities:<ul><li>Provide professional assistance for incoming customer telephone calls for service and sales.</li><li>Maintain the highest degree of telephone etiquette on all calls taken.</li><li>Conduct outbound calls as needed (collections, date consolidation, requested call-backs).</li><li>Update and maintain reservation information in accordance with company guidelines.</li><li>Administrative responsibilities including data-entry and quality assurance.</li><li>Maintain collaborative relationships with co-workers to achieve departmental goals and foster a positive work environment.</li><li>Make and take calls with colleagues to cultivate a better understanding of departmental processes and policies.</li><li>Assume responsibilities for other projects as assigned.</li></ul>Must be available to work:<ul><li>August 24 through October 2 from 9:00 a.m. to 5:30 p.m. ET Monday through Friday.</li><li>October 5, and onward: a minimum of 15 hours per week is required within the parameters below. </li><li>Monday: any hours between 9:00 a.m. to 7:00 p.m. ET.</li><li>Tuesday, Wednesday, and Friday: any hours between 12:00 p.m. to 3:30 p.m. ET.</li><li>Thursday: any hours between 11:00 a.m. to 4:00 p.m. ET.</li></ul>Once a schedule is agreed upon changes will be on a request basis.<ul><li>Additional hours may be available for up to a maximum of 29 per week.</li></ul> Qualifications:<ul><li>Minimum two years in a customer service environment.</li><li>Exceptional communication skills (both verbal and written).</li><li>Ability to communicate with mature guests in a courteous, calm, and empathic manner.</li><li>Excellent organizational skills with high attention to detail and accuracy.</li><li>Computer literacy including MS Word, Excel, and Outlook.</li><li>Ability to multitask and work in a fast-paced, team environment.</li><li>International travel experience (outside of North America) preferred.</li><li>Call/contact center experience a plus . </li></ul>Odysseys Unlimited’s Benefits for Guest Services Part-time Employees (eligibility for most benefits is date of hire):<ul><li>401(k) plan with generous company match.</li><li>Discretionary financial performance bonus.</li><li>Paid time off:</li><li>Vacation time (accrue based on hours worked up to 37.5 hours per year).</li><li>Sick time (accrue based on hours worked up to 40 hours per year).</li><li>Holidays & bereavement leave (based on regular scheduled hours).</li><li>MA Paid Family & Medical Leave (PFML) based on state plan.</li><li>100% remote work and training plus flexible work hours (depending on position).</li><li>International Airlines Travel Agent Network (IATAN) Membership (20+ hours weekly required).</li><li>Familiarization training trips for most positions (after 1 year of service and 1,000 hours worked eligible for participation).</li><li>25% Employee Discount on Odysseys’ Tours (after 1 year of service and 1,000 hours worked).</li><li>Opportunities to participate in Odysseys’ company and wellness events.</li><li>Charitable donation program and fundraising events including sponsored Walk for Hunger Team and more.</li><li>Employee-led Diversity, Equity, and Inclusion (DEI) Committee.</li></ul> The above benefits are current as of this posting. These benefits are subject to change and may have additional eligibility requirements. Odysseys Unlimited’s Human Resources department can answer any questions a candidate may have. Odysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business needs to further the principle of equal employment opportunity.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...