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User Operations Generalist (Contract)

June 18, 2026

Job Description Job Description Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world's leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world's most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that's growing rapidly for one simple reason: everyone can be curious. About the Team The User Operations team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base. We work tirelessly to understand user needs, resolve issues, and gather insights that drive product improvements. Our team collaborates closely with Product, Engineering, and other departments to continuously enhance the user experience and maintain the high standards of our innovative AI technology. About the role We are seeking an empathetic and adaptable User Operations Generalist to join our dynamic team. In this role, you will be the primary advocate for our users, ensuring their success and satisfaction with our platform. You will handle a wide range of user inquiries, provide exceptional support, and contribute to the ongoing refinement of our user experience. This position offers a unique opportunity to work at the forefront of AI technology while honing your customer experience skills. Key Responsibilities Provide outstanding customer support through various channels including email, chat, and social media, ensuring timely and effective resolution of user inquiries. Develop a deep understanding of our AI-powered platform to effectively assist users with their questions and concerns. Identify and escalate complex issues to appropriate teams, following up to ensure satisfactory resolution. Collect and analyze user feedback to identify trends and opportunities for improving the user experience. Contribute to the creation and maintenance of user-facing documentation, including FAQs, guides, and tutorials. Assist in user onboarding processes and create educational content to help users maximize the potential of our AI platform. Qualifications Bachelor's degree in a relevant field or equivalent work experience. 3+ years of experience in customer support, user operations, or a similar customer-facing role. Exceptional communication skills, with the ability to convey complex concepts in simple, user-friendly terms. Strong problem-solving abilities and attention to detail. Demonstrated empathy and patience when dealing with user concerns. Ability to multitask and prioritize effectively in a fast-paced environment. Proficiency with CRM systems and support ticketing tools. Basic understanding of AI and search technologies, with a willingness to learn and stay updated on advancements in the field. Experience with data analysis and reporting tools is a plus. Passion for technology and its potential to enhance user experiences. $40 per hour, with potential for conversion to a permanent position based on performance.

Required qualifications:

Bachelor's degree in a relevant field or equivalent work experience.
3+ years of experience in customer support, user operations, or a similar customer-facing role.
Exceptional communication skills, with the ability to convey complex concepts in simple, user-friendly terms.
Strong problem-solving abilities and attention to detail.
Demonstrated empathy and patience when dealing with user concerns.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proficiency with CRM systems and support ticketing tools.
Basic understanding of AI and search technologies, with a willingness to learn and stay updated on advancements in the field.

Desired qualifications:

Experience with data analysis and reporting tools is a plus.
Passion for technology and its potential to enhance user experiences.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...