Virtual Call Center Representative

Looking for a job that fits your evening routine? We’re adding team members for our 12PM–8PM EST shift! Whether you’re a night owl or just prefer a later start, this role offers steady hours and great flexibility.

Call Control, LLC is a family-owned business operated primarily out Maryland. Our team members across the country provide unparalleled customer service to our automotive clients and their customers. Our Contact Center Representatives are passionate about helping customers and making every interaction an unforgettable experience. We want team members with personalities that will show through on the phone, who love making an impact with every customer interaction.

Working as a Virtual Contact Center Representative You Will:

  • Perform efficient and elite inbound and outbounds calls.
  • Set appointments, follow-up on appointments, and provide information to customers.
  • Understand and work towards achieving all key performance indicator standards.
  • Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control to ensure continuous achievement of individualized goals.
  • Attend regularly scheduled meetings with Management, Ownership, and other team members.
  • Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

Note: All applications, interviews, orientation, and training will be completed virtually.

Requirements:

  • Be able to type 35 Words Per Minute
  • Previous customer service experience
  • Ability to work at a computer for extended periods of time
  • Must own and provide work equipment for work from home

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

People with a criminal record are encouraged to apply

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...