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VISITOR INFORMATION PROGRAM ASSISTANT II (SR-10)

July 7, 2026

<div style="color: inherit;font-style: normal;text-indent: 0.0px;" data-pasted="true">Recruitment Number: DOT-AIR-2026-15</div>THIS CONTINUOUS RECRUITMENT MAY BE CLOSED AT ANY TIME. PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME. <div style="color: inherit;font-style: normal;text-indent: 0.0px;"> </div><div style="color: inherit;font-style: normal;text-indent: 0.0px;">The immediate vacancies are located at the Ellison Onizuka Kona International Airports at Keahole. </div><div style="color: inherit;font-style: normal;text-indent: 0.0px;">Salary: $3,471 to $4,388 per month (SR-10) Level II</div><div style="color: inherit;font-style: normal;text-indent: 0.0px;"> </div><div style="color: inherit;font-style: normal;text-indent: 0.0px;">Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.</div> Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays. <div style="color: inherit;font-style: normal;text-indent: 0.0px;text-align: left;">This posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact our Personnel Office at (808) 587-2145, Monday - Friday, 7:45 am - 4:30 pm (HST). The Department of Human Resources Development - State Recruiting Office will refer all inquiries regarding this civil service recruitment to the DOT Personnel Office.</div>The Visitor Information Program Assistant II is responsible for greeting, welcoming, and assisting the traveling public at the Ellison Onizuka Kona International Airports at Keahole, for providing information of interest to visitors to encourage travel to the major islands in the Hawaiian chain; and for incidentally performing various clerical duties and other related duties as assigned. To view the Class Specification in its entirety, please <a href="" style="color: inherit;text-decoration: none;font-style: normal;text-indent: 0.0px;" target="_blank" data-uw-rm-vglnk="" data-uw-rm-ext-link="" data-uw-pdf-br="2" data-uw-pdf-doc="" aria-label="CLICK HERE" data-uw-rm-empty-ctrl="">CLICK HERE</a>.To qualify, applicants must meet ALL of the following requirements: Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This requirement may also be met with the possession of a high school diploma or equivalent. General Experience:One (1) year of work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others. Special Language Requirement: For Visitor Information Program Assistant II, in order to be considered for appointment and to enter on duty, applicants must possess knowledge of the ability to speak the ONE of the following languages in addition to the English language: JAPANESE, MANDARIN, KOREAN, TAGALOG, HAWAIIAN, SAMOAN, SPANISH, FRENCH. Driver's License: Applicants must possess a valid driver's license at the time of appointment. Substitutions Allowed: Relevant substitutions as described in the complete Minimum Qualification Requirements will apply. Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the Security Identification Display Area (SIDA) clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years. The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Minimum Qualification Requirements in its entirety, please <a href="" style="color: inherit;text-decoration: none;font-style: normal;text-indent: 0.0px;" target="_blank" data-uw-rm-vglnk="" data-uw-rm-ext-link="" data-uw-pdf-br="2" data-uw-pdf-doc="" data-uw-rm-empty-ctrl="">CLICK HERE</a>.<div style="padding: 20.0px;" data-pasted="true">The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call the DOT Personnel Office at (808) 587-2145 for assistance. ELECTRONIC NOTIFICATION TO APPLICANTS The Department of Transportation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings. TESTING INFORMATION The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process. Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application. PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: <a href="" style="color: inherit;text-decoration: underline;" data-uw-rm-brl="PR" data-uw-original-href="">Public Service Loan Forgiveness | Federal Student Aid</a> <a href="" style="color: inherit;text-decoration: none;font-style: normal;text-align: left;text-indent: 0.0px;" target="_blank" data-uw-rm-vglnk="" data-uw-rm-ext-link="" data-uw-pdf-br="2" data-uw-pdf-doc="" aria-label="CLICK HERE" data-uw-rm-empty-ctrl="">CLICK HERE</a> for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the DOT Personnel Office's Levels of Review.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...